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SME ER98-308

M00013411

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SME ER98-308 Developing A Customer Centered Strategic Planning Model For An Academic Institution

standard by Society of Manufacturing Engineers, 11/01/1998

Arnold M. Weimerskirch ; Ronald J. Bennett

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To be worldclass, a university aspires to academic excellence, breakthrough research, and operational efficiency. To attain this vision it balances a diverse and sometimes conflicting set of stakeholder expectations. The University of St. Thomas (UST) Programs in Manufacturing Systems and Engineering (MSE), in partnership with members of its Industry Advisory Board, is working from a strategic planning model based on the three key elements of vision, mission and values. This provides a foundation on which we assess information, think creatively, and set priorities. Resources such as partnerships and alliances, endowments and investments provide the competitive advantages. This model has led us to identify long and short-terms objectives, strategies and current year actions.