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18/30369254 DC
M00000743
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12 March 2018 BS ISO/IEC 20000-10. Information technology. Service management. Part 10. Concepts and terminology
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Fieldwork, Quality management, Consumer-supplier relations, Marketing, Quality assurance systems, Data handling, Management, Handbooks, Organizations, Instructions for use, Personnel management, Training, Data processing, Questionnaires, Quality auditing, Records (documents), Personnel, Vocabulary, Data acquisition