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ISO/IEC FDIS 19086-3

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ISO/IEC FDIS 19086-3 2017 Edition, March 31, 2017 INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 3: CORE CONFORMANCE REQUIREMENTS

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Description / Abstract: This document specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.

This document does not provide a standard structure that would be used for cloud SLAs.