ISO DIS 16355-1

Description / Abstract: Part 1 describes the overall QFD process, its purpose, users, and tools. It is not a management system standard. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

QFD is a method to assure customer or stakeholder satisfaction and value with new and existing products by designing in, from different levels and different perspectives, the requirements that are most important to the customer or stakeholder. These requirements should be well understood through the use of quantitative and non-quantitative tools and methods to improve confidence in the design and development phases and insure they are working on the right things.

Users of this standard will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, R&D, engineering, IT, manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, etc. in hardware, software, service, system organizations, etc.

Reported results of using QFD include improved customer satisfaction with products at time of launch, improved cross-functional communication, systematic and traceable design decisions, efficient use of resources, reduced rework, reduced time-to-market, lower life cycle cost, improved reputation of the organization among its customers or stakeholders, etc.