ISO/IEC DIS 20000-10

Description / Abstract: This document describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations using ISO/IEC 20000‑10 definitions for ISO/IEC 20000‑1 and other parts;

b) organizations considering using any document and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000