ISO 41012

Description / Abstract: This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

— essential elements in FM sourcing processes;

— FM roles and responsibilities in sourcing processes;

— development processes and structures of typical agreement models.

This document is applicable to:

— strategic processes related to service and support functions for the core business;

— development of FM strategies;

— development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;

— development of FM information systems;

— FM education and research;

— organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).