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ISO/IEC 25064 1st Edition, September 1, 2013 Systems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: User needs report
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Availability date: 07/13/2021
Description / Abstract:
This International Standard describes the Common Industry Format
(CIF) for reporting user needs. This specifies the contents and
provides a sample format of user needs reports. Specification of
management needs, as well as other stakeholder needs, is considered
to the extent that they directly impact on user needs. The purpose
of the User Needs Report and the intended users of the information
are identified, as well as the relationship of user needs to other
outputs of human-centred design. The audience of this standard
includes all users stated in the scope of ISO/IEC 25000. Annex B of
ISO/IEC 25000 describes the users of the information item "user
needs report" in detail. Annex A of this International Standard
provides a list of typical users of a User Needs Report.
User Needs Reports include:
• documentation of information collected from various sources
relevant to user needs
• the consolidated user needs based on the analysis of the
collected information
The User Needs Report is applicable to software and hardware
systems, products or services (excluding generic products, such as
a display screen or keyboard). User Needs Reports are relevant for
existing and new products, services and systems, although the
extent to which use needs are reported depends upon the type of
system, product, or service involved. It can also contribute to
determining, verifying, changing and elaborating the context of
use. The content elements are intended to be used as part of
system-level documentation resulting from development processes
such as those in ISO 9241-210 and ISO/IEC JTC1/SC7 process
standards.
This International Standard does not prescribe any kind of
method, lifecycle or process. To ensure that these content elements
can be used within the broadest range of process models and used in
combination with other information items, the descriptions use the
classifications in ISO/IEC 15289 and ISO/IEC 15504-6.
NOTE The content elements documenting user needs can be
integrated in any process models. For the purpose of establishing
process models, ISO/IEC 24774 and ISO/IEC 15504-2 specify the
format and conformance requirements for process models
respectively. In addition ISO/IEC 15289 defines the types and
content of information items developed and used in process models
for system and software lifecycle management. ISO/IEC 15504-5 and 6
define work products, including information items, for the purpose
of process capability assessment. Process models and associated
information items for human-centred design of interactive systems
are contained in ISO TR 18529 and ISO TS 18152 respectively.