M00001099
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ISO 10004 1st Edition, September 15, 2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
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Availability date: 07/13/2021
Description / Abstract:
This International Standard provides guidance in defining and
implementing processes to monitor and measure customer
satisfaction.
This International Standard is intended for use by
organizational regardless of type, size or product provided. The
focus of this International Standard is no customer external to the
organization.