M00001266
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ISO/IEC 20000-3 1st Edition, August 15, 2012 Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
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Availability date: 07/13/2021
Description / Abstract:
This part of ISO/IEC 20000 includes guidance on scope
definition, applicability and demonstration of conformity to the
requirements specified in ISO/IEC 20000-1.
The guidance in this part of ISO/IEC 20000 will assist the
service provider to plan service improvements and/or prepare for a
conformity assessment against ISO/IEC 20000-1.
This part of ISO/IEC 20000 will assist in establishing if
ISO/IEC 20000-1 is applicable to a service provider's
circumstances. It illustrates how the scope of an SMS can be
defined, irrespective of whether the service provider has
experience of defining the scope of other management systems.
Guidance on types of conformity assessment and assessment
standards is included.
The scenarios and examples given use a series of commonly found
and practical service provider circumstances.
This part of ISO/IEC 20000 will be useful for consultants and
assessors. It supplements the guidance on the application of
ISO/IEC 20000-1 given in ISO/IEC 20000-2.